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Article Topics

Please click on any topic below to access all articles within that topic.

Acquisition Management
Agency Analysis
Agency Arbitration
Agency Automation
Agency Clusters
Agency Valuation
Asset Protection Model
Automation Analysis
Benchmarking
Brainstorming
Budgeting
Clustering
Compensation Analysis
Crisis Management
Expert Witness
Incentive Compensation Program
Litigation Support
Market Planning

Merger Management
Merger Acquisitions and Divestitures
Network Monitoring
Org Development
Perpetuation Planning
Producer Acquisitions
Producer Compensation
Sales Development
Sales Planning
Sales Training
Strategic Planning
Tactical Planning
Valuation Service
Virtual Insurance Agency
Producer Management
Web Development
Workflow Management
Miscellaneous

Acquisition Management

ACQUIRING AGENCIES
GUARANTEEING THE PAYMENTS FOR AN AGENCY SALE
IS YOUR AGENCY WORTH ANYTHING??
NON-COMPETE AND NON-PIRACY
WHEN IS A SMALLER AGENCY WORTH MORE THAN A LARGER ONE
WHY USE A CONSULTANT FOR ACQUISITIONS?
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Agency Analysis

AGENCY CONSULTING GROUP HIRING SYSTEM
AGENCY VITAL SIGNS
BALANCE SHEET LIQUIDITY RATIOS
BALANCE SHEET LIQUIDITY RATIOS - PART THREE
BALANCE SHEET LIQUIDITY RATIOS PART TWO
MOTIVATION AND DE-MOTIVATION
Once And Done
Projecting Cash Flow - Killing The Bogeyman
What we do: Agency Analysis
WHEN IS A SMALLER AGENCY WORTH MORE THAN A LARGER ONE
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Agency Arbitration

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Agency Automation

21st Century Agency Managment Systems
Advertising and Marketing Insurance In The "Tivo" Age
Agency Automation in The 21st Century
Agency Websites and Customer Communications As A Marketing Tool
Bits and Bytes or Bricks and Mortar
Companies and Automation: Are They Saving Me or Costing Me??
Computer Hardware Purchases
Contact Management Software
Cool Conference Live-A Service That Can Change Your Businesss
Cyberspace and Insurance
Cyberspace and The Internet - Are you ready?
Information Overload
Insurance Agency Websites
Internet Marketing
Slaying The Automation Monster
The Automation Plan
The Future Of Agency Automation
The Internet For Insurance Professionals
The Referral Tree Program
The Retention Dimension
The Video Brochure
To Web or Not To Web
Welcome To Agency Consulting Group Inc.'s Insurance Agency Benchmarking!!
What Effect: The Internet
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Agency Clusters

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Agency Valuation

Agency Valuations
Agency Valuations: How and Why
Asset Sales To BE Taxed In The Year Of The Sale
Can You Value Your Own Agency?
Comparison Of The U.S. Financial Crisis To Agency Acquisitions
Federal Tax Depositing Made Easier
Goodwill Value In An Insurance Agency
Hidden Assets in Independent Agents
How Much is my Agency Worth?
Important Tax Change Affecting Your Agency
Installment Sales Are Back - New Law Change
Limited Liability Corporations
Management Information Systems
Risk Factors In valuing Your Agency
Risk factors To Be Considered in Agency Analysis and Valuation
So What is a Liquidity Ratio and Why Should it Be Important For an Insurance Agent??
Solving The Receivables Dilemma
Tax Benefits for "S" Corporations
The Agency Valuer
The Baby Boomer Business Owner
Whats your Agency Worth?
Who Owns The Accounts
Why Values Can Be Different
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Asset Protection Model

Bledding Clients
Clients for LIfe
Consultative Sales
Hail The Dinosaur
How To Become A "Shark Hunter"
How to Maximize Agency Income
Identifying Prospects Who Wont Buy from You-Before You Waste Your Time
Intelligence And Marketing
Never Been Better
Protecting Assets vs. Selling Insurance
Relationship Selling
RELATIONSHIP SELLING � COSTS AND RETURNS
Relationship Selling / Consultative Selling
Sales Call - Back to The Basics
Shepherding Claims
The "Keep-In-Touch" Program
The Asset Protection Model
The Asset Protection Model
The Asset Protection Model - Update 2007
The Contact Grid In The Asset Protection Model
The Contact Grid In The Asset Protection Model
The New Hard Market
The Referral Tree Program
We Didnt Know You Can Do That!
You Can Lead a Horse to Water
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Automation Analysis

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Benchmarking

Agency Benchmarking: Frequently Asked Questions
Agency Benchmarking: Laying The Track for Your Future
Agency Consulting Group - 2010/2011 Composite of Agency Operations
Agency Consulting Group, Inc.: Composite Groups of Agency Performance
Agency Profiling
Benchmark Your Agency ONLINE in 5 Easy Steps
Benchmarking
Benchmarking Announcement
Benchmarking Via Internt
Benchmarking Your Agency
Composite Group 1 - Net Revenue < $1,000,000
Composite Group 2 - Net Revenue $1,000,000 - $2,000,000
Composite Group 3 - Net Revenue $2,000,000 - $3,000,000
Composite Group 4 - Net Revenue > $3,000,000
Contingencies as a Percentage of Prior Year P&C Commissions
Definition of Terms
Gross Profitability Relativity
INSURANCE AGENCY - PRODUCTIVITY FACTORS
Project Driven Benchmarking
SHIFTING COMPOSITE GROUPS - ACQUISITIONS CONTINUE UNABATED
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Brainstorming

Agency Survival In The Down Economy
Can't We Just Get Along?
Catch-22
Coping with The Future
Cultural Shift to Service
Customer Surveys
Do Your Employees "Bleed" When Retention id Poor?
Earning a Living or Running a Business
Intelligence And Marketing
Outsourcing in an Insurance Agency
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Budgeting

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Clustering

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Compensation Analysis

Combining Incentive Compensation
Compensating Owners
Employee Motivation Programs
Evaluations and Compensation
Owners Compensation
PERFORMANCE EVALUATIONS
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Crisis Management

Agency Survival In The Down Economy
Can't We Just Get Along?
Disaster Recovery Plans
Managing By The Numbers
When A Career Turns Into A Life Sentence
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Expert Witness

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Incentive Compensation Program

Combining Incentive Compensation
COMPENSATING NEW PRODUCERS
Compensating Owners
COMPENSATING OWNERS IN A CHANGING ENVIRONMENT
Employee Motivation Programs
Evaluating Employees
Evaluations and Compensation
If You Want The Sweetest Music You Need To Pay The Piper
Incentive Compensation For Non-Producer Employees
Incentive Compensation Programs
Incentive Programs
Investing In The Future
IS INCENTIVE COMPENSATION REALLY FOR YOUR AGENCY??
Owners Compensation
PERFORMANCE EVALUATIONS
Severe Worker Shortage Forseen By 2015
When Does Incentive Compensation Make Sense
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Litigation Support

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Market Planning

ACTIVE REFERRAL PROGRAMS
ATTRACTING NEW PROSPECTS TO YOUR AGENCY 24/7
But I Cant Afford to Advertise
Competitive Marketing
Concentric Marketing
Creating and Implementing Marketing Plans
Designing Your Agencys Brochure
Focusing on Target Markets
HOW TO BUILD A BOOK OF BUSINESS
Market Research - The Key to Program Development
Marketing Insurance Products
Marketing Tip: Success Story Marketing
Neighborhood Marketing
One Size Does Not Fit All
Programming Your Marketing Efforts
PROSPECTING � THE GREAT DILEMMA
RADIATING MARKETING
Re-thinking Your Marketing Approach
SOCIAL NETWORKING AND INSURANCE AGENCIES
Soft Market Selling
THE GLASS CEILINGS IN THE INSURANCE AGENCY INDUSTRY
The Ultimate Marketing Tool
WHY BOTHER WITH MARKETING PROGRAMS
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Merger Management

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Merger Acquisitions and Divestitures

A GUIDE TO SELLING AN AGENCY
Asset Sales To BE Taxed In The Year Of The Sale
D I V O R C E
GUARANTEEING THE PAYMENTS FOR AN AGENCY SALE
Installment Sales Are Back - New Law Change
Is Innovation Impossible in The Insurance Business?
Limited Liability Corporations
Perpetuation Or Succession?
Perpetuation Planning - Planting People
R.I.P. Retired In Place
The Baby Boomer Business Owner
The Tale of Two Family Businesses
What Makes A Great Agency?
What To Do When An Owner Retires
When A Career Turns Into A Life Sentence
When It's Time To Say Good-Bye
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Network Monitoring

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Org Development

Addressing Performance Problems
Agency Atrophy
An Analysis of The Companies Service Centers
Are you Giving your Customers What They Want?
Arrows in The Quiver
Art of Management
Avoiding Business Crisis
Backwards From The Future
Benefiting from The Resistors
Building Your Agency - From The Ground, Up
Can you Teach a Dog to Quack?
Can't We Just Get Along?
Change Is A Certainty.
Changing Agency Mindsets
Cleaning Up Loss Ratio Problems
Creating a Legendary Agency
Customer Satisfaction Surveys
Customer Value vs. Customer Cost
Defeating Inertia
Disaster Recovery Plans
Doctor, I think I Have The Shingles!!
Earning a Living or Running a Business
Employee Flameout
Employee Morale
Employee Motivation Programs
Equilibrium
Establishing The Loyalty Factor Through Excellent Telephone Service
Excellent Service is More than a State of Mind
Facts of Life about Personal Lines Insurance
Fire Yourself
First Impressions Dont Count
Five Steps To Profit In 2009
Formulas For Success? - Or Failure?
Four Simple Commandments can Help you Avoid E&O Sins
Getting off The Treadmill
Hail The Dinosaur
HELP, HELP, The Sky Is Falling!!!
High Energy Agency Performance
Hiring and Interviewing
How and Why to use a Consultant
How to Kill The Quality Initiative in your Organization
How To Use Consultants
If You Want To Fill Your Agency With Innovation, Fill It With Innovative People
If you want to know, ask your customers
Important- Time Sensitive Bulletin
Insurance Agency Management from a Cash Flow Perspective
It's Not The Big Things That Make A Difference
Knowledge Based Empowerment
Limited Liability Corporations
Limited Liability Corporations
Losing Their Way
Managing By The Numbers
New IRS Code Excludes Estate Tax on some Family-owned Businesses
Paradigm Shifts in Management
Partnering With Carriers
Projecting Cash Flow - Killing The Bogeyman
Published Customer Standards
Quality Customer Service: Do We Walk The Talk - Or Just Talk??
Quality Isnt Free
Re-defining Customer Service - According to The Customer
Re-Inventing Your Insurance Agency for The 21st Century
Resolving Customer Problems
Rotting in The Status Quo
SERVICE ORGANIZATIONAL DEVELOPMENT IN INSURANCE AGENCIES
SHEPHERDING CLAIMS
Shepherding Clients
So you want to have a program?
Stress in The Insurance Business
Tactics for Sales Success
Taxing Ideas
Taxing Ideas: Business Gifts
Taxing Ideas: Making Long-Term Disability Benefits Tax Free
Taxing Ideas: New Expense Rules For Related Parties
Taxing Ideas: When Are Advance Commissions Taxable?
Team Service
Ten Commandments of Customer Service
Terminating Employees
The "Seven Habits" Applied to Insurance Agencies
THE ACCIDENTAL OWNER
The Agency "X" Factor
THE AGENCY CONSULTING GROUP HIRING SYSTEM
The Art of Attraction
The Bad Apple
The Changing Auto Insurance World
The Changing Of Insurance Agencies
The Empowerment Game
The Generation Gap at Work
The Glass Ceilings In The Insurance Agency Industry
The Illusion Of Service: How To Become A Customer Friendly Agency
The Importance Of Contracts
The Keys To The Kingdom: Sales --- Service --- Financial Administration
The Quality Scorecard
The Retention Dimension
The Secret of Success
The Service Ceiling
The Team Approach - Heaven or Hell?
The Ten Commandments Of Customer Service - Worth Repeating!
Time Management
Time Management
Time Management For Insurance Agents
Total Quality Management - A Primer
Total Quality Management - Part 01: Commitment to Service
Total Quality Management - Part 02: Finding The Silent Minority - Recovering from Mistakes
Total Quality Management - Part 03: Continuous Improvement
Total Quality Management - Part 04: Listen to Your Customers
Total Quality Management - Part 05: Changing Role of Management
Total Quality Management - Part 06: Setting Boundaries
Total Quality Management - Part 07: Establishing Autonomy of Frontline Employees
Total Quality Management - Part 08: Measuring Results, Progress . . . Everything
Total Quality Management - Part 09: Performance Feedback & Accountability
Total Quality Management - Part 10: Publicize and Recognize Success
Trust
Understanding Employee Personalities Part I
Understanding Employee Personalities Part II
Valuing Your Customers
Voice of The Customer
Walking The Talk: When An Agency's Service Standards Fail
What do Consumers Buy? The Story of Dynamic Duo
What Makes A Great Agency?
What To Do When An Owner Retires
When Great Customer Service is not Enough
When Is It An Investment, And When Is It Throwing Good Money After Bad?
When It's Time To Say Good-Bye
When Money Doesnt Matter
Who is Number One in Your Agency?
Why Aren't Your Producers Selling???
Why Can't We Get Organized Around Here??!!??
Why do Employees Fail?
Why Traditional Time Management Doesnt Work for Half of The Population
Your Agency in 2020
Zero Time Service
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Perpetuation Planning

CAN YOU AFFORD TO RETIRE?
CONTINGENCY BUY-SELL AGREEMENTS
INTER-GENERATIONAL TRANSFERS OF INSURANCE AGENCIES
Perpetuation Or Succession?
Perpetuation Planning - Planting People
RETIRED IN PLACE
SUCCESSION OR PERPETUATION??
Taxing Ideas: Good News for Business Perpetuation Planning
The Perpetuation of the Independent Insurance Agency
WHAT MAKES CUSTOMERS STAY OR GO?
When It's Time To Say Good-Bye
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Producer Acquisitions

Catch-22
Concepts of Producer Compensation
Growth-loaded Producer Compensation
Growth-loaded Producer Compensation
How to Conduct and Measure Advertising and Marketing Campaigns
How to Maximize Agency Income
Identifying Prospects Who Wont Buy from You-Before You Waste Your Time
Intelligence And Marketing
Is it an Employee or Subcontractor?
Non-Competition Agreements
Perpetuation Planning - Planting People
Producer Compensation - 2001
Producer Compensation - 2006
Producer Compensation- 2008
Producer Contracts
Producer Contracts
Producer Equity
Producer Equity Positions
Producer Management
R.I.P. Retired In Place
Sales Competition Program
The Elephant Hunter
The Importance Of Contracts
The Problem with Producers
The Sales Personality - The Chameleon
The Tale of Two Family Businesses
Theft of Accounts: What to Do When A Producer Departs - With Your Accounts
Tiering Compensation To Incent Producers
We Told You So
What is a Salesmans Job?
Whats a Producer to do?
What's A Producer Worth?
When Do Producers Stop Being Producers?
Who Owns The Accounts
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Producer Compensation

Catch-22
Concepts of Producer Compensation
Growth-loaded Producer Compensation
Growth-loaded Producer Compensation
How to Conduct and Measure Advertising and Marketing Campaigns
How to Maximize Agency Income
Identifying Prospects Who Wont Buy from You-Before You Waste Your Time
Intelligence And Marketing
Is it an Employee or Subcontractor?
Non-Competition Agreements
Perpetuation Planning - Planting People
Producer Compensation - 2001
Producer Compensation - 2006
Producer Compensation- 2008
Producer Contracts
Producer Contracts
Producer Equity
Producer Equity Positions
Producer Management
R.I.P. Retired In Place
Sales Competition Program
The Elephant Hunter
The Importance Of Contracts
The Problem with Producers
The Sales Personality - The Chameleon
The Tale of Two Family Businesses
Theft of Accounts: What to Do When A Producer Departs - With Your Accounts
Tiering Compensation To Incent Producers
We Told You So
What is a Salesmans Job?
WHAT TO DO IF A PRODUCER LEAVES
Whats a Producer to do?
What's A Producer Worth?
When Do Producers Stop Being Producers?
Who Owns The Accounts
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Sales Development

ACTIVE REFERRAL PROGRAMS
Back to Basics Selling
Beating The Competition - Thrilling The Customers
Building a Sales Organization
Can Your Agency Sell Insurance?
Do you want Fries with that? The Art of Cross-Selling
How To Become A "Shark Hunter"
How to Conduct and Measure Advertising and Marketing Campaigns
Intelligence And Marketing
Negotiating The Sale
Sales Call - Back to The Basics
Sales Competition Program
What we do: Sales Planning
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Sales Planning

GUARANTEEING THE PAYMENTS FOR AN AGENCY SALE
How To Become A "Shark Hunter"
How to Conduct and Measure Advertising and Marketing Campaigns
How to Maximize Agency Income
Identifying Prospects Who Wont Buy from You-Before You Waste Your Time
Insurance Agency Websites
Intelligence And Marketing
Internet Marketing
Programs vs. Target Markets
Published Customer Standards
SALES COMPETITION PROGRAM
The "Keep-In-Touch" Program
The Myth & Mystique of Customer Loyalty
The New Hard Market
The Referral Tree Program
The Retention Dimension
The Video Brochure
To Service Center - Or Not To Service Center
We Didnt Know You Can Do That!
What we do: Sales Planning
You Can Lead a Horse to Water
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Sales Training

Back to Basics Selling
Beating The Competition - Thrilling The Customers
Building a Sales Organization
Can Your Agency Sell Insurance?
Do you want Fries with that? The Art of Cross-Selling
How To Become A "Shark Hunter"
How to Conduct and Measure Advertising and Marketing Campaigns
Intelligence And Marketing
Negotiating The Sale
Sales Call - Back to The Basics
Sales Competition Program
What we do: Sales Planning
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Strategic Planning

2010 � SHELL-SHOCKED OR OPPORTUNITY KNOCKS?
Advertising and Marketing Insurance In The "Tivo" Age
Agency Survival In The Down Economy
Agency Websites and Customer Communications As A Marketing Tool
Arrows in The Quiver
Baby Boomers Business Owners
Backwards From The Future
Breaking Through The Glass Ceiling
Building Your Agency - From The Ground, Up
Can Your Agency Sell Insurance?
Carrier Service Center Update
Creating a Legendary Agency
Cultural Shift to Service
Customer Satisfaction Surveys
Customer Surveys
Did You Know??
Disaster Recovery Plans
Do You Mean your Mission Statement?
Doctor, I think I Have The Shingles!!
Earning a Living or Running a Business
Five Steps To Profit In 2009
Focus on The Future / Focus on The Customer
Formulas For Success? - Or Failure?
From "Mom & Pop" to Professional Shop
Getting off The Treadmill
HELP, HELP, The Sky Is Falling!!!
How and Why to use a Consultant
How to Achieve The Goal
How To Become A "Shark Hunter"
How to Conduct and Measure Advertising and Marketing Campaigns
How To Use Consultants
If you want to know, ask your customers
Information Overload
Intelligence And Marketing
Interactive Strategic Planning
Internet Marketing
Investing In The Future
IS INCENTIVE COMPENSATION REALLY FOR YOUR AGENCY??
Is Innovation Impossible in The Insurance Business?
Is your Tactical Plan Dreams and Wishes, or a Game Plan for The Upcoming Year?
Just Do Something!!
Keys To Agency Success In Trying Times
Management Information Systems
Management Information Systems
Opening New Territories
Perpetuation Planning - Planting People
Points Of Differentiation
Pre-Planning: Beginning Your Strategic Planning Process
Programs vs. Target Markets
Project Management Series
Published Customer Standards
R.I.P. Retired In Place
Re-Inventing Your Insurance Agency for The 21st Century
Rotting in The Status Quo
Strategic Planning
Strategic Planning - 1st Quarter Adjustments
Strategic Planning 2001
Strategic Planning 2003
Strategic Planning 2004
Strategic Planning And Tactical Planning
Strategic Planning And Tactical Planning
Strategic Planning In The 21st Century
Strategic Planning Meetings
The Automation Plan
The Baby Boomer Business Owner
The Change Process
The Changing Insurance Agency
The Future
The Future Of Agency Automation
The Future of The Independent Agency System
The Goal
The Insurance Price Wars
The Keys To The Kingdom: Sales --- Service --- Financial Administration
The Magic Wand
The Myth & Mystique of Customer Loyalty
The Tale of Two Family Businesses
The Video Brochure
The Vision of Success
The World's Worst Kept Secret
To Service Center - Or Not To Service Center
Voice of The Customer
What Effect: The Internet
What Makes A Great Agency?
What To Do When An Owner Retires
What we do: Sales Planning
You Can Lead a Horse to Water
Your Agency in 2020
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Tactical Planning

Advertising and Marketing Insurance In The "Tivo" Age
Agency Survival In The Down Economy
Agency Websites and Customer Communications As A Marketing Tool
Arrows in The Quiver
Baby Boomers Business Owners
Backwards From The Future
Breaking Through The Glass Ceiling
Building Your Agency - From The Ground, Up
Can Your Agency Sell Insurance?
Carrier Service Center Update
Coping with The Future
Creating a Legendary Agency
Cultural Shift to Service
Customer Satisfaction Surveys
Customer Surveys
Did You Know??
Disaster Recovery Plans
Do You Mean your Mission Statement?
Doctor, I think I Have The Shingles!!
Earning a Living or Running a Business
Five Steps To Profit In 2009
Focus on The Future / Focus on The Customer
Formulas For Success? - Or Failure?
From "Mom & Pop" to Professional Shop
Getting off The Treadmill
HELP, HELP, The Sky Is Falling!!!
How and Why to use a Consultant
How to Achieve The Goal
How To Become A "Shark Hunter"
How to Conduct and Measure Advertising and Marketing Campaigns
How To Use Consultants
If you want to know, ask your customers
Information Overload
Intelligence And Marketing
Interactive Strategic Planning
Internet Marketing
Investing In The Future
IS INCENTIVE COMPENSATION REALLY FOR YOUR AGENCY??
Is Innovation Impossible in The Insurance Business?
Is your Tactical Plan Dreams and Wishes, or a Game Plan for The Upcoming Year?
Just Do Something!!
Management Information Systems
Management Information Systems
Opening New Territories
Perpetuation Planning - Planting People
Points Of Differentiation
Pre-Planning: Beginning Your Strategic Planning Process
Programs vs. Target Markets
Project Management Series
Published Customer Standards
R.I.P. Retired In Place
Re-Inventing Your Insurance Agency for The 21st Century
Rotting in The Status Quo
Strategic Planning
Strategic Planning - 1st Quarter Adjustments
Strategic Planning 2001
Strategic Planning 2003
Strategic Planning 2004
Strategic Planning And Tactical Planning
Strategic Planning And Tactical Planning
Strategic Planning In The 21st Century
Strategic Planning Meetings
The Automation Plan
The Baby Boomer Business Owner
The Change Process
The Changing Insurance Agency
The Future
The Future Of Agency Automation
The Future of The Independent Agency System
The Goal
The Insurance Price Wars
The Keys To The Kingdom: Sales --- Service --- Financial Administration
The Magic Wand
The Myth & Mystique of Customer Loyalty
The Tale of Two Family Businesses
The Video Brochure
The Vision of Success
The World's Worst Kept Secret
To Service Center - Or Not To Service Center
Voice of The Customer
What Effect: The Internet
What Makes A Great Agency?
What To Do When An Owner Retires
What we do: Sales Planning
You Can Lead a Horse to Water
Your Agency in 2020
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Valuation Service

ENTERPRISE GOODWILL AND PROFESSIONAL GOODWILL
The Standards & Guidelines for Appraising Insurance Agencies/Brokers
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Virtual Insurance Agency

Clustering and The Virtual Insurance Agency
THE DEATH OF PROCESSING IN THE INSURANCE AGENCY
Virtual Insurance Agency
Virtual Insurance Agency - Update
VIRTUAL MANAGEMENT AND DASHBOARD REPORTS
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Producer Management

Catch-22
Concepts of Producer Compensation
Growth-loaded Producer Compensation
Growth-loaded Producer Compensation
How to Conduct and Measure Advertising and Marketing Campaigns
How to Maximize Agency Income
Identifying Prospects Who Wont Buy from You-Before You Waste Your Time
Intelligence And Marketing
Is it an Employee or Subcontractor?
Non-Competition Agreements
Perpetuation Planning - Planting People
Producer Compensation - 2001
Producer Compensation - 2006
Producer Compensation- 2008
Producer Contracts
Producer Contracts
Producer Equity
Producer Equity Positions
Producer Management
PRODUCER VALIDATION AND MANAGEMENT PROGRAM
R.I.P. Retired In Place
Sales Competition Program
The Elephant Hunter
The Importance Of Contracts
The Problem with Producers
The Sales Personality - The Chameleon
The Tale of Two Family Businesses
Theft of Accounts: What to Do When A Producer Departs - With Your Accounts
Tiering Compensation To Incent Producers
We Told You So
What is a Salesmans Job?
WHAT�S THE MOST IMPORTANT ISSUE TO AN AGENCY ABOUT PRODUCERS
Whats a Producer to do?
What's A Producer Worth?
When Do Producers Stop Being Producers?
Who Owns The Accounts
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Web Development

Agency Websites and Customer Communications As A Marketing Tool
ARE YOU USING THE INTERNET AND YOUR WEBSITE TO ENHANCE YOUR BUSINESS?
Change Your Internet Experience with a New Browser
Disintermediation: A Wake-up Call
Exposure Alert!!! How Many of Your Clients Have Websites? Does Your Agency Have A Website??
Information Overload
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Workflow Management

Agency Atrophy
An Analysis of The Companies Service Centers
Are you Giving your Customers What They Want?
Arrows in The Quiver
Attitude Adjustment
Carrier Service Center Update
Dedicated vs. Distributed Claims - What's Right For my Agency?
Disaster Recovery Plans
Disbursing with Accounting Inefficiency
Do Your Employees "Bleed" When Retention id Poor?
Eliminating Receivables
Facilitating The Insurance Agency
Four Simple Commandments can Help you Avoid E&O Sins
Front-End vs. Back-End Scanning
GEOGRAPHIC NON-COMPETE AGREEMENTS
If you want to know, ask your customers
Internet Marketing
Is this The party to who I am speaking?
Just Do Something!!
Management Information Systems
Managing By The Numbers
MEASURING EMPLOYEE PERFORMANCE
Once And Done
Quality Customer Service: Do We Walk The Talk - Or Just Talk??
Shepherding Claims
So What is a Liquidity Ratio and Why Should it Be Important For an Insurance Agent??
Solving The Receivables Dilemma
The Retention Dimension
Time Management For Insurance Agents
To Service Center - Or Not To Service Center
Transaction Analysis
Triage - A Backlog Reduction Program
Voice of The Customer
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Miscellaneous

2001-2002 Composite Group Analysis
9/11/2001
A Parting Shot
Acquired Priority Deficiency (APD)
Actual Employee Performance Evaluation Comments
ARE PRODUCERS AND EMPLOYEES 1099 CONTRACTORS OR EMPLOYEES?
Carrier/Agency Relationship
Cultivating Innovation within your Agency
Defining an Agency's "Corporate Culture" by Carletta Young
FEDERAL UNEMPLOYMENT TAX RATE CHANGES JULY 1, 2011
HOW DOES THE HEALTH CARE LAW AFFECT INSURANCE AGENCIES?
IRS CHANGES MILEAGE RATE
Mileage News For 2009
Motivation and De-Motivation
someName
Taxing Ideas: New Development for The Office in The Home Deduction
Taxing Ideas: Summer Employees
THE TWO-WAY BEAUTY CONTEST by Jonathan Brown
USING AND ABUSING WHOLESALERS
Victory !! ?? !!
Yes Man Failure Factor
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